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Bookings Manager

Job Title: Bookings Manager
Reports to: Ben Bridges, Director of Operations
Location: Saint Paul’s Hammersmith, W6 9PJ

About Saint Paul’s

Saint Paul’s is a vibrant Anglican church at the heart of London, dedicated to encountering God and awakening our city. We strive to be a white hot centre of faith where people experience God’s presence and are empowered to live out their calling in every aspect of their lives. Our vision is to see God’s Kingdom come on earth as it is in heaven, equipping our community to make a lasting impact on London. We are committed to nurturing faith, fostering community, and being a resource for the wider city through the use of our spaces and facilities.

Role Purpose

The Bookings Manager will oversee and manage all aspects of venue bookings at Saint Paul’s, ensuring a seamless experience for internal ministries and external clients alike. The role involves managing the church calendar, facilitating excellent communication, coordinating events, and ensuring that all bookings align with the church’s mission and values. With a heart for hospitality, the Bookings Manager will ensure that every interaction and event reflects the welcoming ethos of Saint Paul’s.

Key Responsibilities

Bookings and Client Communication

• Manage the church calendar, ensuring ministry events, partner charity bookings, parish activities, and external hires are accurately scheduled without conflicts.

• Respond promptly to booking enquiries, confirm availability, and provide clients with pricing and venue use terms, ensuring clear and professional communication throughout the booking process.

• Build strong relationships with clients through regular contact, conducting site visits, and providing a welcoming experience to encourage repeat business and positive referrals.

Event Coordination and Resource Management

• Work closely with internal teams, clients, and external suppliers to plan and deliver seamless events, coordinating staffing, production, and set-up requirements.

• Ensure smooth event execution by being present onsite to address client questions, monitor logistics, and resolve any issues that arise.

• Collaborate with the Facilities Manager to maintain venue equipment and resources, ensuring they are in good working condition for all bookings.

Financial Management and Reporting

• Prepare accurate quotes and manage pricing structures, ensuring alignment with the church’s policies and overhead costings.

• Coordinate with the Finance Manager to ensure timely and accurate invoicing for all bookings.

• Maintain detailed records of bookings, client communications, and contracts, generating regular reports on booking trends and revenue for leadership review.

Team Leadership and Strategic Development

• Recruit and manage teams for site cover and production support, providing leadership and ensuring high standards of service.

• Assist in developing promotional materials, including brochures, website content, and venue photography, to enhance the profile of Saint Paul’s as a premium event venue.

• Engage with advertising platforms to attract new bookings and expand the reach of Saint Paul’s venue services.

Flexibility and Mission Alignment

• Adapt to the needs of the role, being flexible to work evenings, weekends, or additional hours as required.

• Undertake any reasonable requests from leadership to support the broader mission and vision of Saint Paul’s.

Perform any other duties as reasonably required to support the team and the organisation's objectives.

Essential Skills and Experience

• Proven experience in booking management, scheduling, or event coordination.

• Strong organisational skills with high attention to detail and accuracy.

• Passion for creating an environment of welcome and hospitality.

• Excellent time management skills, capable of handling multiple bookings simultaneously.

• Leadership and team management experience.

• Strong problem-solving abilities, with the ability to troubleshoot effectively.

• Flexibility to work additional and variable hours for events.

Additional Skills

• Proficiency in IT and MS Office.

• Familiarity with booking systems and event management software (desirable).

• Experience in customer service or hospitality roles.

Personal Qualities

We seek someone who is:

• Committed to the vision and values of Saint Paul’s.

• Collaborative and proactive, with a team-oriented attitude.

• Passionate about delivering excellence and fostering positive client relationships.

• Adaptable and resourceful in a fast-paced environment.

Working Requirements

• Proof of right to work in the UK

• Work schedule: 5 days per week, with some evening and weekend work to support events (TOIL given)

• Attendance at Tuesday morning staff meetings

Key Church Services and Events

• Key annual church events: Annual Parochial Church Meeting, Church Weekend, and select evening events

• Easter and Christmas services

• Staff events, including an annual retreat (typically 1 week in January)

Package

• Salary: £27,000 – £30,000 FTE, depending on experience

• Holiday: 25 days FTE plus bank holidays

• Benefits: Employer pension contribution, annual offsite staff retreat, ongoing training, and development opportunities

How to Apply

Interested candidates should submit a CV and cover letter, outlining their suitability for the role. Please include examples of relevant experience and your alignment with the vision of Saint Paul’s.

Application form
Download here

Job description
Download here

Submit
Completed/signed application Form and CV here.

The closing date for applications for this role is Sunday the 19th of January and we will be holding interviews on Thursday the 23rd of January.

Saint Paul’s Hammersmith – Coffee Shop Barista

Job Title: Coffee Shop Barista
Reports to: Coffee Shop Manager
Location: Saint Paul’s Hammersmith, W6 9PJ
Employment Type: Casual
Pay: London Living Wage
Shifts: 0 hour Contract

About Saint Paul’s

Saint Paul’s is a dynamic church at the heart of London, dedicated to encountering God and awakening our city. We strive to be a place where people experience God’s presence and empowerment through His Spirit in their everyday lives. Our vision is to inspire our community to live, work, and play their part in bringing God’s Kingdom to London.

The coffee shop is a key part of this vision, providing a welcoming space for the local community and congregation. As part of the coffee shop team, you will not only provide excellent service but also contribute to its mission of creating a warm, inviting environment that reflects our values and vision.

Role Purpose

As a Coffee Shop Barista, you will represent the culture and values of St. Paul’s Hammersmith by providing professional and friendly service. Your role will include preparing high-quality coffee, creating a welcoming atmosphere, maintaining a clean and functional kitchen, and supporting the smooth running of coffee shop operations.

Key Responsibilities

Coffee Craftsmanship

• Grind and brew coffee to perfection, consistently delivering beautifully presented and tasty beverages.

• Follow recipes and presentation standards for all menu items, ensuring quality and consistency.

Customer Service

• Provide professional and friendly service, making every customer feel welcome and valued.

• Take customer orders, process payments, and interact with both new and regular customers.

• Handle customer feedback graciously, ensuring a positive experience for all.

Operational Excellence

• Maintain a clean and sanitised work environment, including the coffee shop and kitchen areas.

• Ensure the kitchen is kept functional and tidy, ready for use by volunteer teams and staff.

• Support and work alongside volunteer teams who use the coffee shop space, fostering collaboration and ensuring smooth operations.

• Be punctual, reliable, and maintain regular attendance.

• Follow coffee shop policies, procedures, and operational guidelines.

• Assist with stock management, including restocking shelves and maintaining inventory levels.

Team Contribution

• Work collaboratively with other team members and volunteer teams to create a positive and efficient work environment.

• Approach all tasks with a servant-hearted attitude, reflecting the values and vision of St. Paul’s Hammersmith.

Skills and Attributes

Essential Skills

• Punctuality and reliability.

• Strong attention to detail and a commitment to delivering high standards.

• Physical stamina to manage long shifts and busy periods.

• Effective communication and teamwork skills, including working with volunteers.

• The ability to remain calm and professional under pressure, especially during peak hours.

• Basic knowledge of computer systems, including point-of-sale systems.

• Excellent customer service skills, with a passion for hospitality.

Desirable Skills

• A passion for coffee, with experience or interest in crafting speciality beverages.

• Experience in a similar role or coffee shop environment.

Personal Qualities

We are looking for someone who:

• Shares and supports the mission and vision of St. Paul’s Hammersmith.

• Demonstrates a passion for creating a welcoming and inclusive environment.

• Embodies Christ-like values in their interactions with customers, volunteers, and team members.

• Is servant-hearted, adaptable, and proactive in their approach to work.

• Actively contributes to a positive team culture.

Working Requirements

• Proof of right to work in the UK.

• Flexibility to work shifts as required, including early mornings, late nights, weekends, and bank holidays.

• Attendance at staff training and team meetings as needed.

This role offers the opportunity to not only develop your skills as a Barista but also to work as part of a vibrant team, serving the community and supporting the vision of St. Paul’s Hammersmith.

How to Apply

Interested candidates should submit a completed Application Form plus CV, outlining competencies and experience that align to the full description:

Application form
Download here

Job description
Download here

Submit
Completed/signed application Form and CV here.

About Us
This is an exciting time to join our growing team at Saint Paul’s Hammersmith. Our church is strategically based in the dynamic and diverse London borough of Hammersmith and Fulham. We are looking for a Sunday Verger who will be part of a passionate and committed team responsible for facilitating Sunday services, as we seek to see God`s Presence transform our Church community and beyond.

Overall Purpose of Role
The Sunday Verger will be responsible for supporting the Sunday teams in facilitating the practical elements required to ensure the smooth running of Sunday services. They will be responsible for opening and locking up the Church, the reset of chairs, ensuring health and safety protocols are followed by the congregation, regularly patrolling the grounds, and working alongside the Hospitality team to assist visitors with questions or concerns.

Our Vision at Saint Paul’s
We are Cityshapers: being shaped by God to shape the city. We know that as we encounter God together, he is calling us to play our part in influencing and transforming society locally and globally. One quarter of a million people pass our building every day, and we want to introduce every one of them to Jesus. We’re on an adventure of faith. Come and get involved. 

Important note
This role requires candidates to be DBS checked (Disclosure and Barring Service Certificate) to an appropriate level as a condition of employment and the proof of right to work in the UK according to UK Legislation.

This post carries a genuine occupational requirement that the holder be a practising Christian under Part 1 of Schedule 9 to the Equality Act 2010

Working Requirements
This is a casual working role with ad hoc hours, mainly on a Sunday. Ability to work in shift patterns across Sunday, as outlined below, but with the ability to work flexibly depending on the requirements of the role

Shift 1: 8am – 1.30pm / Shift 2: 4pm to 8pm

Support the Site team and Hospitality & Sunday Team, and other duties as reasonably required

Paid Safeguarding Training before starting the role

Package
London Living Wage at £13.15 per hour

How to Apply
Interested candidates should submit a completed Application Form plus CV, outlining competencies and experience that align to the full Job Description:

Application form
Download here

Job description
Download here

Submit
Completed/signed application Form and CV here.

Saint Paul’s Hammersmith – Volunteer Receptionist

Job Title: Volunteer Receptionist
Reports to: Director of Operations
Location: Saint Paul’s Hammersmith, W6 9PJ

About Saint Paul’s

Saint Paul’s is a vibrant Anglican church in the heart of London, committed to encountering God, growing disciples, and serving our city. We are passionate about creating a welcoming environment that reflects God’s love, fostering community, and inspiring people to live out their faith in every sphere of life.

Role Purpose

The Volunteer Receptionist will play a key role in creating a warm and welcoming environment for all who enter Saint Paul’s. This is an opportunity to serve the church and community by greeting visitors, supporting our partner charities, and ensuring smooth day-to-day operations at the front of house.

This role suits someone with a heart for hospitality and a passion for meeting people, who is flexible and enjoys engaging with a diverse range of visitors.

Key Responsibilities

• Front of House Duties: Provide a professional and warm welcome to everyone entering the building, reflecting the values of hospitality and service.

• Visitor Management: Greet and guide guests, partner charity clients, and café users, ensuring they know where to go and feel cared for.

• Deliveries and Coordination: Manage incoming deliveries, coordinating with the café team and staff to ensure efficient handling.

• Pastoral Sensitivity: Be attentive to the needs of visitors, responding to pastoral concerns with care and referring issues to the appropriate pastoral team members.

• Collaboration with Café Manager: Work with the Café Manager to ensure users of the café are well-informed and directed.

• Support Partner Charities: Assist partner charities by managing the flow of their clients in and out of the building.

• Communication: Handle telephone and email enquiries as needed, ensuring prompt and professional responses.

Essential Skills and Qualities

• Commitment to Hospitality: Passionate about creating an environment of welcome, embodying Christ-like values in all interactions.

• Customer Service Skills: Confident and effective in engaging with a diverse range of visitors, including commercial businesses and partner charities.

• Communication Skills: Excellent verbal communication, with a calm and professional approach.

• Team Player: Flexible and willing to collaborate with the café team, operations team, and partner charities.

• Organisation and Reliability: Punctual, organised, and able to manage responsibilities independently.

• Pastoral Awareness: Sensitivity to the needs of visitors and ability to respond appropriately.

• IT Proficiency: Basic IT skills for managing emails and bookings.

Personal Qualities

We are looking for someone who:

• Loves people and is eager to serve the church and community.

• Has a friendly and approachable manner, making visitors feel valued and welcome.

• Demonstrates patience, kindness, and discretion in all interactions.

• Is adaptable and proactive in responding to the needs of the building and its users.

Working Arrangements

• Flexible hours, with the option to volunteer for full days or half days as agreed.

• This is a volunteer unpaid position. 

• Opportunity to manage times and days to suit individual availability.

• Ideal for someone looking for a way to serve the church while meeting a wide variety of people.

What You’ll Gain

• The chance to be part of a dynamic and welcoming church community.

• Opportunities to meet and engage with a diverse range of people.

• The joy of making a meaningful contribution to the life of Saint Paul’s and the wider community.

This role is an excellent opportunity to serve others and make a tangible impact while growing in faith and building relationships.